Policy Manual sample

MDT Home Health Care Agency, Inc. VERBAL / TELEPHONE ORDERS READ-BACK POLICY: The Agency ensures the accuracy of verbal/telephone orders received in this Agency. PROCEDURE:  Each verbal/telephone order is read-back by an appropriately qualified Agency staff member receiving the order.  The staff member documents the following statement on the verbal/telephone order form: “Order read-back to and verified with (full name of the individual providing the order)”, as well as the date and time the order was read-back.  Read-back of verbal/telephone orders is tracked and trended as part of the organization’s performance improvement program, and aggregated results are reported monthly to the Director of Nursing, Clinical Manager, and quarterly to the Board of Directors and QAPI Committee.  Root cause analysis is conducted on any identified variances, and a plan of correction is developed, implemented and evaluated. Home Health Agency Nursing Manual J-57