Policy Manual sample

MDT Home Health Care Agency, Inc. event of services or equipment failures in writing via language in admission and documenting these responsibilities. Both patients and primary caregivers may be asked to sign these documents that confirm their understanding of their responsibilities. Another critical risk management issues include the following: Delegation Staffing levels Staff competencies Documentation systems DELEGATION Some time when we delivery care, RNs must delegate aspects of patient care to non-RN staff members, and delegation to such personnel become a necessity if quality care is going to be delivered while using fewer resources and managing risk. Probably the most important issue relevant to appropriate delegation is effective communication skills for all members of the healthcare team. Effective communication skills include the ability to listen, to understand, to question when unclear, and to convey information in an accurate and timely manner. Our RNs, in order to prevent any incident, will always Monitor/Supervise any portion of care delegate to a Licensed Practical Nurse, or Home Health Aide according Agency’s Policy. Staffing Levels Staffing and maintaining appropriate staffing levels on Home Care Services remain the greatest challenge facing nurse managers and one of the most important challenges in risk management. Our Agency will cover all Patient’s Care needs, with our staff or contracted employee. Staff Competencies Ensuring clinical competency of staff is an ongoing activity and another key component of risk management. Our Director of Nursing, Clinical Manager must identify the universal staff competencies for all nursing personnel in our organization as well as Home Care-specific staff competencies. Staff/Contract Employees must have knowledge of the competencies required for their jobs and successfully pass any clinical competency test(s) before being assigned responsibility for Home Care Services. Documentation A system of documentation that communicates care provided and patient status is essential for the following: ensuring quality care, meeting state licensure requirements, achieving payment for care, obtaining and maintaining accreditation(s), (if applicable) managing risk Home Health Agency Nursing Manual J-72